Privacy Policy

1. What this policy covers

This policy explains what information we collect when you visit this website, contact us or book an appliance repair, how we use it and the choices you have.

2. Information we collect

Information you give us: your name, phone number, email address and service address; details about the appliance and problem, including brand, model, serial number and photos; messages sent through forms, email or phone; appointment and payment details where applicable.

Information collected automatically: device and browser information, IP address, pages visited and referring pages; cookies and similar technologies.

3. How we use information

To respond to requests and schedule and perform service; confirm coverage for your address and plan visits; communicate about appointments, quotes and follow-up; operate, secure and improve the website; and meet legal, accounting and record-keeping obligations.

4. How we share information

We don’t sell your personal information. We may share information with service providers who help operate the website, scheduling, communications or payments; technicians and subcontractors who need it to perform your service; for legal or safety needs where required by law; or with a successor if the business is sold or reorganized.

5. Cookies and analytics

This site uses standard analytics tools (including Google Analytics via Google Site Kit) to understand aggregate site usage.

6. How long we keep information

We keep information as long as needed to provide service and for legitimate business, legal and accounting purposes.

7. Security

We use reasonable measures to protect information, but no website or transmission is completely secure.

8. Your choices

You can ask us to access, correct or delete personal information we hold about you, subject to legal and business record-keeping needs, and you can opt out of marketing messages. Contact us using the details above.

9. Children

This website is intended for adults and isn’t directed to children. We don’t knowingly collect information from children.

10. Third-party links

The site may link to other websites. We’re not responsible for their privacy practices.

11. Changes to this policy

We may update this policy and will post the new version here with a new effective date.

12. Contact us

Questions about this policy? Contact us.